JETPRIVILEGE MEMBERSHIP - TERMS AND CONDITIONS
The terms and conditions set out in the following pages are important and affect your rights as a member of the JetPrivilege programme. You must read these terms and conditions before quoting your JetPrivilege membership number to Jet Airways or any Programme Partner. Some of the clauses may be related to other clauses, and therefore we recommend that no clause be read in isolation. Quoting your JetPrivilege membership number to Jet Airways or any Programme Partner is considered as an acceptance of these terms and conditions.
1. Membership Agreement
These terms and conditions set out the contractual relationship between Jet Airways and each individual member of the JetPrivilege programme.
2. Definitions
The definitions given here relate to the terms mentioned in the JetPrivilege programme, unless the context states or requires otherwise:
2.1 'Jet Airways' means Jet Airways (India) Ltd.
2.2 'JetPrivilege programme' means the Frequent Flyer Programme, managed and operated by Jet Airways, offering benefits, facilities or arrangements to members by reason of their membership in the programme.
2.3 'JetPrivilege Card' and 'Membership Card' mean a JetPrivilege membership card.
2.4 'Member' means a member of the JetPrivilege programme and whose name is printed on the card.
2.5 'Applicant' means any individual who fills in and mails the JetPrivilege Enrolment Form/ JetPrivilege Check-in Enrolment Card to the JetPrivilege Service Centre or enrolls from the Jet Airways website www.jetairways.com
2.6 'JPMiles' means the miles accumulated by a member into his/ her JetPrivilege membership account
(i) for flying on any Jet Airways qualifying flight or
(ii) for using JetPrivilege Programme Partners' services as the case may be and appearing in both cases on a statement issued by Jet Airways.
2.7 'Mileage' means the credits denominated as JPMiles earned by a member and credited to a member's account.
2.8 'Status JPMiles' means the base JPMiles accumulated by a member in his/her JetPrivilege account for flying on Jet Airways qualifying flights in Economy, Première or First Class including the Cabin Bonus for tickets in First Class and Première, Full Fare Bonus in Economy, but excluding the Tier Bonus, Partner JPMiles and any other Promotional/ Bonus JPMiles. These miles are taken into consideration for determining membership and tier status.
2.9 'Partner JPMiles' means the JPMiles accumulated by a member into his/her JetPrivilege account for using the services of the various Programme Partners. These miles are not taken into consideration for determining tier status.
2.10 'Bonus JPMiles' means the miles awarded by Jet Airways over and above the base JPMiles earned by a member. Such award of Bonus JPMiles is purely at the discretion of Jet Airways and these miles do not contribute to the tier status of the member (except the Cabin Bonus for tickets in First Class and Première and the Full Fare Bonus in Economy) and appear separately on the statement issued by Jet Airways to its members.
2.11 'Assessment Period' means the duration of time taken into account to determine a JetPrivilege member's tier / mileage validity status. The JetPrivilege programme refers to multiple assessment periods as per the Dynamic Tier Review system (DTR).
2.12 'Data' means information personal to a member. Please check point 15 for Data Processing & Protection.
2.13 'Fraud' includes fraud, dishonesty and deceit and in particular:
a) Knowingly supplying incorrect information, including at the time of booking, to earn JPMiles.
b) Attempting to earn JPMiles for Sectors that have not been flown or are not eligible for JPMiles.
c) Altering Jet Airways or Partner documents to procure JPMiles.
d) Attempting to earn JPMiles for sectors flown by any person other than the member.
e) Using or attempting to use stolen or counterfeit tickets on Jet Airways or Partner Airlines.
f) Attempting to earn JPMiles more than once for the same sector.
g) Selling, bartering and / or purchasing JPMiles or Awards, including attempting to sell or transfer JPMiles or Awards by means of Internet-based sales or auctions.
h) Knowingly benefiting from the Fraud or Misconduct of another member or individual.
2.14 'Loss' means losses, costs, damages, injuries, accidents or claims (whether direct or indirect) suffered by members in connection with the provision of services or Awards.
2.15 'Processing' and 'Processed' includes obtaining, using, recording and holding in electronic or any other form.
2.16 'Sector' means a single direct eligible flight sector between two destinations, e.g.: Delhi - Mumbai.
2.17 'Programme Partner' means partners (including Airline, Codeshare, Partners) and companies which include but are not limited to financial and insurance institutions, hotels, car rental and publishing, retail, lifestyle and telecommunication companies who provide services to JetPrivilege members by reason of their membership.
2.18 'JetPrivilege Award' means an Award/free ticket issued to a member by Jet Airways or its Programme Partner on redemption by the member of an appropriate part of that member's JPMiles from his/her membership account.
2.19 'Qualifying Flight' means a Jet Airways flight or a Airline Partner flight, taken with the purchase of a paid ticket against the fare that is eligible for mileage earning.
2.20 'Qualifying Charges' means the charge or expense incurred by a member for using the service, benefits and facilities of Programme Partners, which is eligible for mileage earning as per the decision of the Programme Partners.
2.21 'Dynamic Tier Review' (DTR) means the various rules applied to a member's tier status, depending upon which, his tier is retracted, retained or upgraded to the next level.
2.22 'Quarter' means the unit of time, which comprises of a consecutive 3-month stretch. The standard 3-month periods determined as Quarters in the JetPrivilege programme are: Jan 1 - Mar 31; Apr 1 - Jun 30; Jul 1 - Sep 30 and Oct 1 - Dec 31.
3. Membership
3.1 Membership to the JetPrivilege programme is open only to individuals, who are above 12 years of age at the time of joining the programme.
3.2 Jet Airways reserves the right to enroll individuals with resident addresses only in certain countries and/ or regions. Such countries and/ or regions are subject to change; however, reasonable advance notice will be given in circumstances where the removal of a country and / or region will affect the membership of existing members.
3.3 Membership is not open to companies, partnerships, unincorporated associations or similar entities.
3.4 Membership to JetPrivilege is offered at the discretion of Jet Airways and Jet Airways may refuse membership to any applicant.
3.5 To apply for membership, an individual must complete the JetPrivilege Enrolment Form or the JetPrivilege Check-in Enrolment Card and return it to Jet Airways or apply online at www.jetairways.com
3.6 Membership commences as soon as the JetPrivilege member is in possession of the JetPrivilege membership number. However, JPMiles are credited to the account only once the JetPrivilege Service Centre (JPSC) receives the duly completed Enrolment Form/ JetPrivilege Check-in Enrolment Card or online application is submitted and processed.
3.7 The member agrees that by using the JetPrivilege membership card and by quoting his/ her membership number to Jet Airways and/ or any Programme Partners, he/ she has read and understood the terms and conditions of the JetPrivilege programme, and confirms that he/ she is bound by such terms and conditions.
3.8 A JetPrivilege membership card is valid only for use during the period indicated on it and/ or if no validity is expressly stated, then till the validity of membership. The member named on the JetPrivilege membership card is the only person who may use the JetPrivilege membership card for any purpose whatsoever. A JetPrivilege membership card is not transferable and is not a credit card.
3.9 If lost, the JetPrivilege membership card will be reissued by the JetPrivilege Service Centre upon receiving a written request from the member. A processing fee of 250 JPMiles will be levied for the same. This charge is waived for Platinum and Gold members.
3.10 JetPrivilege membership numbers are non-transferable.
3.11 A person may be enrolled to only one JetPrivilege membership account. In the event that more than one account number is assigned to the same individual (duplicate accounts), Jet Airways reserves the right to merge the two accounts.
3.12 Misuse of JetPrivilege membership cards or programme benefits may result in termination of membership or withdrawal of benefits at the discretion of Jet Airways.
3.13 If benefits, facilities or arrangements are provided or made available to a member as a result of his/ her membership, whether these are provided by Jet Airways or by Programme Partners, such a member will be personally liable for any and all costs, taxes, surcharges, fees, charges, claims or liabilities of whatever nature arising from the provision or availability of such benefits, facilities or arrangements.
3.14 The JetPrivilege membership card remains at all times the property of Jet Airways, which reserves the right at any time in its absolute discretion and without giving notice to such member to refuse membership, to revoke membership or refuse or withdraw an upgrade (as applicable) to any tier of membership. The member must return his/ her JetPrivilege membership card within 15 working days whenever requested by Jet Airways.
3.15 While Jet Airways will endeavour to see that the services, benefits, facilities and arrangements as expressed or advertised by the Programme Partners will be available to the members, Jet Airways will not be liable for any loss or damage, whether direct or indirect, arising from the provision or non-provision, whether whole or part, of any such services, benefits, facilities or arrangements.
3.16 When a member seeks to use or obtain any of the services, benefits, facilities or arrangements offered, the provision of such services, benefits, facilities or arrangements will be subject to the respective terms and conditions of the provider of said benefits, facilities or arrangements.
3.17 A member must quote his/ her membership number and name as mentioned on his/ her card when booking and checking in for flights on Jet Airways and/ or using the services of a programme Partner. If a member fails to provide the required membership information accurately when making such booking or availing such services, this may result in the applicable JPMiles not being credited to the member's account and Jet Airways or its Programme Partner will not be responsible in this regard.
3.18 Only the member is eligible to obtain information from Jet Airways relating to such membership data including but not limited to travel data, JPMiles accumulated and class of travel flown by the member.
3.19 Jet Airways may at any time, without giving notice, change the JetPrivilege Award structure by revising the JPMiles levels required to attain a particular JetPrivilege Award, stipulate a specified period during which JPMiles cannot be redeemed; limit the number of seats available for the redemption of JPMiles to any or all destinations or on certain specified flights; alter the number or types of journeys required to obtain a particular JetPrivilege Award; change or withdraw Programme Partners' affiliations; change the parties from which a JPMiles Award may be obtained / redeemed; change the length of time after being awarded within which JPMiles must be redeemed; impose a time limit upon the validity for redemption of any JPMiles issued by Jet Airways or any Programme Partners; introduce and or review membership fees; and modify the procedures and rules relating to ticketing on redemption of JPMiles or other aspects of the JetPrivilege programme.
3.20 Jet Airways reserves the right to terminate at any time, without giving any notice, throughout the world, or in a specific country, in which Jet Airways is associated with its Programme Partners, the right of any or all members to earn or redeem JPMiles.
3.21 Jet Airways shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of, or to the JetPrivilege programme or any of the facilities, benefits or arrangements which are made available to members, including, without limitation, Programme Partners' withdrawal or the withdrawal or limiting of any such services, benefits or facilities.
3.22 Indian laws govern these terms and conditions. In the event of any disputes, the appropriate court in Mumbai shall have exclusive jurisdiction.
4. Enrolment
An application to join the JetPrivilege programme deems acceptance of all the Terms and Conditions.
4.1 Via Enrolment Form
4.1.1 Prospective members may apply to enroll into the JetPrivilege programme through an 'Enrolment Form' and may start to quote the membership number printed on the face of the same.
4.1.2 Membership however, is not confirmed and mileage credits earned will not be honoured until the duly filled Enrolment Form has been accepted and processed by Jet Airways.
4.1.3 Enrolment Forms will not be processed and treated as valid unless completed correctly in English, with all the mandatory fields filled in and signed by the member.
4.2 Via Website Registration
4.2.1 Potential members may apply to enroll into the JetPrivilege programme through the Jet Airways website www.jetairways.com and may start to quote the JetPrivilege membership number that is sent to him /her via e-mail on successful completion of the online enrolment process.
4.2.2 Membership, however, is not confirmed and mileage credits earned will not be honoured until the online registration has been accepted and processed by Jet Airways.
4.3 Via Tele-enrolment
4.3.1 Potential members may call up the JetPrivilege Service Centre and get themselves listed for enrolment.
4.3.2 However, this is a provisional enrolment only. Full enrolment into the JetPrivilege programme is subject to the member logging on to the Jet Airways website www.jetairways.com and completing the balance information as required by the programme.
4.3.3 Once updated, the member may start to quote the membership number that is given to him over the phone at the time of the membership request.
4.3.4 Membership, however, is not confirmed and mileage credits earned will not be honoured until the online registration has been accepted and processed by Jet Airways.
4.4 Via Check-In Enrolment Cards
4.4.1 Prospective members may apply to enroll into the JetPrivilege programme through a Check-In Enrolment Card.
4.4.2 Membership however, is not confirmed and mileage credits earned will not be honoured until the duly filled Check-In Enrolment Card has been accepted and processed by Jet Airways.
4.4.3 Check-In Enrolment Cards will not be processed and treated as valid unless completed correctly in English, with all the mandatory fields filled in and signed by the member.
4.5 Accuracy of Information
4.5.1 Applications will not be considered for enrolment if any of the details provided at the time of enrolment are found to be incorrect or non-factual.
4.5.2 An applicant for membership must supply all of the information required in the JetPrivilege membership application form.
4.5.3 JetPrivilege may accept or reject any application for membership in its absolute discretion. If an application for membership is rejected, then any benefit that may have earned to the applicant through the use of a temporary membership card will be null and void.
4.5.4 The personal information you have provided in the application form or will provide as a JetPrivilege member:
a) will be retained and used by JetPrivilege to ensure the efficient running of the Programme, including the crediting of Miles, the provision of membership statements and the awarding of membership levels;
b) may be disclosed as required by law;
c) may be used by JetPrivilege to send you communications about promotions, services, products and facilities offered by JetPrivilege; Please visit the My Preferences section under the My Profile page to unsubscribe from receiving newsletters
d) may be disclosed to a Partner of the JetPrivilege Programme to assist that Partner in the planning and development of the JetPrivilege Programme; and
e) may be used by Partners to send you separate communications about services, products and facilities offered by that Partner - Please visit the My Preferences section under the My Profile page to unsubscribe from receiving Partner communication and
f) may otherwise be used in a manner which a member may authorise from time to time.
5. Updating Account Information
5.1 It is the responsibility of the JetPrivilege member to advise the JetPrivilege Service Centre of any changes in his / her name, address or preferences in writing.
5.2 Members may also update their address and preference details directly online by logging in at www.jetairways.com. Name changes, however, cannot be made online.
5.3 Name change requests can only be made, if a written request is sent to the JetPrivilege Service Centre, duly signed by the member.
5.4 Requests for changes in name should be accompanied by supporting legal documentation, as may be specified at the time of making the name change request.
5.5 Please remember not to give your User Login ID and password to anyone.
5.6 You agree to accept responsibility for all activities that occur under your account or password.
5.7 You should take all necessary steps to ensure that the password is kept confidential and secure and should inform JetPrivilege Service Centre immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
6. Membership Status and Tier Evaluation
6.1 The JetPrivilege programme comprises of the JetPrivilege Blue, Blue Plus, Silver, Gold and Platinum tiers.
6.2 The JetPrivilege Blue tier is the entry level into the JetPrivilege Programme. Entitlement to the JetPrivilege Platinum, Gold, Silver or Blue Plus tiers depends on the applicable level of Jet Airways flights or the Status JPMiles earned by members within a stipulated time period.
6.3 To retain or upgrade a membership tier, the Dynamic Tier Review (DTR) is referred to. The details of the same are published in the programme handbook and can also be found on www.jetairways.com
6.4 Jet Airways may, from time to time, change the number of Jet Airways flights or the Status JPMiles needed to qualify for each tier but will inform members in advance of any changes.
7. Earning of JPMiles
7.1 On Jet Airways Flights
7.1.1 Members earn JPMiles and flight count only for travel undertaken on a qualifying Jet Airways flight, in one of the different pre-determined earning bands based on the class of travel. Members can check the earning eligibility of a class by visiting the 'Earn JPMiles' page, or by contacting the JetPrivilege Service Centre. Bookings made in D, E, G, R and X classes are not eligible for earning of JPMiles or Flight count (X, R - Classes for Redemption Bookings, D - Class for Redemption/ Interline Bookings, E - Class for Interline Bookings, G - Class for Group Bookings).
Please note:
1. Bookings made in D class against upgrade vouchers will earn JPMiles as per the original booked class in Economy
2. Earning in B Class is effective August 1, 2008.
7.1.2 Only revenue travel (other than travel based on bulk, charter or unpublished fares, or travel industry reduced rate travel) on qualifying Jet Airways flights will receive JPMiles credit.
7.1.3 To ensure credit of JPMiles, the member must make all his bookings in the same name as the name as printed on the JetPrivilege membership card.
7.1.4 To earn JPMiles, the member must quote his / her JetPrivilege membership card number at the time of making the booking and also present his/ her JetPrivilege membership card at the time of check-in.
7.1.5 Failure to give complete/ correct information may result in the JPMiles due for that activity not being credited to the member's account and the member not receiving certain service benefits.
7.1.6 If a member is involuntarily rerouted by Jet Airways on another carrier for reasons within Jet Airways' control, and the original Jet Airways flight on which the member was booked would have qualified for JPMiles, the member may claim a JPMiles credit by sending details, including ticket coupons and boarding pass where issued, to the JetPrivilege Service Centre.
7.1.7 JPMiles will not be awarded where the flight booked is cancelled or rerouted due to any reason beyond the control of Jet Airways, including but not limited to weather delays.
7.1.8 In case a JetPrivilege member is also a member of Airlines Partner’s loyalty programme, he / she can choose to receive JPMiles credit in relation to any flight in only one account. The account, in which the member wishes to have his / her activity credited, will remain the same for all the sectors of a particular itinerary.
7.1.9 The responsibility to check that JPMiles and Activities have been properly credited lies with the JetPrivilege member. This can be checked online at www.jetairways.com
7.1.10 All activities that are not tracked automatically at the time of travel may be credited later at Jet Airways' discretion. New Enrollees and existing JetPrivilege members can claim retro credit for Jet Airways fights taken in the past 180 days from current date. These can be claimed online through the ‘Claim Missing Miles’ page.
7.1.11 In case of dispute about entitlement to mileage credit, Jet Airways may require proof of travel on the relevant sector including the retained segment of the boarding pass and passenger receipts for the sector claimed to have been flown.
7.1.12 If a JetPrivilege member purchases an extra seat for self on a particular flight, JPMiles will only be awarded for the primary booking. No JPMiles will be credited for the extra seat.
7.1.13 Members are required to keep the original travel ticket and boarding pass for claiming missing JPMiles (until the appropriate flights are reflected on their Statement).
7.2 With all Programme Partners
7.2.1 It is the JetPrivilege members' responsibility to ensure that the membership number is provided at the time of making a reservation and checking in for travel on any Airline Partner or while using the services of our other programme partners. Please allow 6-8 weeks for the Partner activity to reflect in the JetPrivilege membership account.
7.2.2 No JPMiles will be awarded for any flights or other service provided by Programme Partners for whom the member obtains benefits from another frequent flyer programme or loyalty programme, unless the partner offer specifically states this on the website www.jetairways.com.
7.2.3 Members can earn JPMiles when using any eligible programme Partner service. The use does not have to be in conjunction with a Jet Airways flight to be eligible for JPMiles.
7.2.4 Partner JPMiles are earned only on qualifying charges in respect of the services offered by the Programme Partners. It is the responsibility of the member to check with the partner if the rate being paid is eligible for earning Partner JPMiles.
7.2.5 Partner Hotels offer certain benefits and JPMiles to members if a member quotes his/ her JetPrivilege membership number when making a booking and presents his/ her JetPrivilege membership card on checking in. A stay is defined as all consecutive nights at one hotel, whether or not the member checks out and checks back in during the stay.
7.2.6 If two or more members occupy the same room or rent the same car, Partner JPMiles will be credited only to the member whose name and JetPrivilege membership number appear on the reservation / activity invoice.
7.2.7 Separate hotel stays on consecutive days in the same Partner Hotel property do not earn additional Partner JPMiles.
7.2.8 Accumulation of both Partner JPMiles and partner loyalty programme points, for the use of any partner service, is at the sole discretion of Jet Airways and the participating Programme Partner. Members are advised to verify with the participating hotel whether it awards JPMiles or points, or both.
7.2.9 Jet Airways is not responsible for informing members of any changes in JetPrivilege participation by partners. Members are therefore advised to confirm partner status prior to using the services/ facilities of our Programme Partners. Partner JPMiles are available only at participating partner locations, which are subject to change without notice.
7.2.10 Some of the additional benefits and privileges offered by the Programme Partners will only be made available to the member subject to quoting of a specific programme code. Members must therefore check and quote the code as and where applicable to avail of the additional benefits and privileges.
7.2.11 Jet Airways has no liability for the acts or omissions of its Programme Partners.
7.2.12 Members are subject to Jet Airways' and the participating Programme Partners' relevant terms and conditions for reservation, ticketing, passport and all other matters concerning the use of such services as the case may be.
7.2.13 Any partner activity that is not tracked automatically at the time of use may be credited later at Jet Airways' discretion. Members may submit their mileage claim retro-actively by submitting the retained segment of the boarding pass and travel ticket / passenger receipts to the JetPrivilege Service Centre provided that the member was enrolled in the JetPrivilege programme, at the time of travel, and the claim is made within 6 months from the date of travel or the relevant transaction.
7.2.14 Members are required to keep the original/clear photo-copy of their Airline Partner travel ticket and boarding pass and/or other Partner invoices for claiming missing JPMiles.
7.2.15 Any partner activity undertaken prior to enrolment in the JetPrivilege programme is not applicable for mileage credit.
7.2.16 All Programme Partners, which offer mileage and or service benefits to JetPrivilege members, are listed on www.jetairways.com
7.2.17 In case of any Bonus JPMiles promotion, the member will be required to quote the specific promotion or campaign code in order to become eligible to earn the Bonus JPMiles. Retro-credit will not be given for Bonus JPMiles if the promotion or campaign code is not quoted by the member at the time of booking the activity / availing of the service.
7.2.18 Details of how members earn JPMiles on Partners are available on www.jetairways.com
8. Transfer of JPMiles
8.1 JPMiles are not transferable and cannot be combined with the miles/points of any other account.
8.2 At no time may JPMiles be credited to, or Jet Awards be purchased by, or sold to, or otherwise transferred to any person other than the member. Any such JPMiles or Awards are void if transferred for cash or other consideration. Any person who commits such acts is liable for damages, litigation and related costs to Jet Airways who reserves the right to terminate membership of such persons. JPMiles can, however, be redeemed for JetPrivilege Award tickets for the member, or his family and friends or any person whose name is mentioned on the JetPrivilege Award request form, duly signed/ authorised by the member.
8.3 Use of Jet Awards that have been acquired by purchase or for any other consideration may result in the Jet Awards being confiscated. In such cases if a trip has already commenced, the remaining portion of the travel will not be eligible for the benefit of JetPrivilege Award and such travel will be at passenger's expense on a full-fare basis.
8.4 Jet Awards will be issued to any name requested prior to ticketing, and such ticket will be couriered, in the case of partner Award travel, to the address of the member as recorded by Jet Airways. In the case of Jet Awards, the ticket will be issued and handed over to the member at the nearest Jet Airways ticketing office. The member will need to produce a copy of the Award Request Form and present his/her JetPrivilege membership card and sufficient proof of identification. In case member is not able to receive the Award ticket in person, he / she should authorize someone in writing to collect the Award ticket on his / her behalf. The person collecting the ticket will also have to carry along the Award request form and photo identification of himself.
9. Mileage Calculation
9.1 JPMiles will be credited to the member's account based on his / her class and sector of travel.
9.2 Mileage can be accumulated only once per flight per member, regardless of the number of seats purchased. Mileage will be credited only to the member who has travelled on the flight, on the relevant sector, and not to any third party, irrespective of who has paid for the seat.
9.3 JPMiles credit for a member's travel on Jet Airways shall be based on the JPMiles table between the cities where the member's travel begins and ends.
9.4 Mileage will be calculated between the origin and final destination.
9.5 For connecting flights JPMiles will be credited as the total of the separate sectors of the trip. However, on direct or through flights with one or more intermediate stops, JPMiles will be determined from the place of origin to destination of travel.
9.6 JPMiles credit will be awarded according to the class of travel booked, regardless of the class of travel flown. JPMiles will be awarded to the member for each journey sector flown on a qualifying flight only. The member must travel on an eligible fare to qualify for JPMiles.
9.7 Voluntary plane changes in lieu of non-stop and/ or direct flights for accumulation of additional mileage or segments are not permitted.
9.8 If class of travel booked is in First Class on a qualifying fare, member will earn a cabin bonus on 100% in addition to the base JPMiles (125% for Platinum members).
If class of travel booked is in Première on a qualifying fare, member will earn a cabin bonus on 50% in addition to the base JPMiles (60% for Platinum members).
If class of travel booked is in Full Fare Economy (Y, M classes) on a qualifying fare, member will earn a full fare bonus of 25% in addition to the base JPMiles.
The responsibility to check if a fare is a qualifying fare lies with the JetPrivilege member.
9.9 For travel booked on discounted Jet Airways fares, i.e., Senior Citizen, Student, Apex, Super Apex, etc., a reduced number of JPMiles may be credited. Such earnings will be subject to the terms and conditions, as published with each fare offer, and which take precedence over the standard mileage earning terms and conditions as published herein.
9.10 Mileage credit is not applicable for the following:
9.10.1 Refunded, forfeited and unused tickets, including non-refundable tickets.
9.10.2 Airline employees, travel agents, tour conductors and/ or other persons travelling on non-revenue basis or travel industry/ cargo customer discount fares.
9.10.3 Free tickets of any kind (e.g., Award tickets issued under this programme, tickets received in exchange for a Jet Airways transportation voucher, promotional and sponsorship tickets).
9.10.4 Tickets purchased to carry excess baggage such as musical instruments or to provide extra space for the primary passenger.
9.11 Account status of any member who does not record a single activity during any 365 consecutive days after enrolment or after the last flight date, will be made inactive. The member can contact the Service Centre to re-activate the account.
9.12 All JPMiles accumulated in this programme are valid for redemption up to 13 quarters after they have been earned. These miles include Status JPMiles, Promotional/Bonus JPMiles and Partner JPMiles.
9.13 Reporting of mileage credit and other account information.
9.13.1 Mileage statements are sent periodically to members reporting all activity recorded in their JetPrivilege Account since the earlier statement sent. The summary indicates the mileage credit earned on Jet Airways flights, Partner Hotels and all other Programme Partners of JetPrivilege, as well as mileage redemption activity, if any.
9.13.2 All mileage discrepancies must be reported to the JetPrivilege Service Centre within 180 days of completion of the activity.
9.13.3 All JetPrivilege members will receive their mileage statement via e-mail every month.
9.13.4 Should a member opt to receive his mileage statement via post instead of e-mail, a one-time charge of 500 JPMiles will be levied. This charge is, however, waived off for JetPrivilege Gold and Platinum cardholders. JetPrivilege Blue members do not have the option of requesting for a statement via post.
9.13.5 Members who opt to receive their mileage statement via post will only receive a statement if they have recorded at least one activity in their JetPrivilege account in the preceding month.
9.14 Reporting of account discrepancies
9.14.1 Members are advised to retain their original ticket and boarding passes till mileage credit appears on their mileage statement and report any omissions in their JetPrivilege account to the JetPrivilege Service Centre via mail, e-mail, fax or online at www.jetairways.com
9.14.2 Jet Airways is not responsible for the delivery of 'incoming' correspondence. Verbal notification for mileage credit discrepancies is not accepted.
9.14.3 Altered or illegible documents will not be accepted for the purpose of crediting / debiting of JPMiles as the case maybe.
10. Redemption of JPMiles
10.1 General conditions
10.1.1 Members can redeem their JPMiles for an Award ticket only after they have recorded a minimum of 10 activities or 10,000 JPMiles in their JetPrivilege Account.
10.1.2 Awards for travel will only be issued to and from destinations served by Jet Airways and/ or Partner Airlines designated at the time the ticket is issued and also at the time the ticket is used. The most direct routing must be taken.
10.1.3 Obtaining all relevant documentation (Visa, travel permits, etc.), as required for the intended award travel, is the responsibility of the member. If not available, Jet Airways will not be liable for refusal of entry into any destination by local authorities.
10.1.4 JetPrivilege Award on Jet Airways and its Partner Airlines can be requested for both, one-way or return travel.
10.1.5 Jet Awards are valid for one year from the date of issue and cannot be extended under any circumstances.
10.1.6 Partner Jet Awards are valid only for the date printed on the face of the ticket and cannot be changed or extended under any circumstances. In addition to the standard JetPrivilege terms and conditions, partner Awards are also subject to the Airlines Partner's terms and conditions, as they may apply. It is the responsibility of the member to verify the additional conditions that may apply when travelling with our Airline Partners.
10.1.7 Jet Awards issued against JPMiles are not eligible for earning mileage credit.
10.1.8 Jet Awards on Jet Airways may be returned to the JetPrivilege Service Centre for redeposit or reissue, subject to the ticket still being valid for travel.
10.1.9 Jet Airways, as well as its Airline Partners, reserve the right to limit the number of seats made available for Award travel in their absolute discretion.
10.1.10 While there are no blackout dates applicable for Awards on Jet Airways, there may be occasions when despite seats being available in commercial classes, Jet Awards may not be available.
10.1.11 All Jet Awards are subject to the rules and restrictions of the appropriate governments. For additional travel conditions or restrictions, please check with Jet Airways.
10.1.12 Award tickets on Airline Partners are valid only for the dates booked and blackout dates as determined by the Airline Partner may apply.
10.1.13 There are no charges for stopovers included in an Award itinerary, where stopovers are at connecting points on the most direct route between the origin and destination.
10.1.14 Sale, purchase or barter of Jet Airways JPMiles is not permitted and will be considered as illegal, unless the transaction is carried out by authorised Jet Airways personnel.
10.1.15 Award tickets have no monetary refund value.
10.1.16 Unused flight tickets can be used by the same passenger, in sequence for the original routing, within one year from the date of original ticket issuance provided that such tickets are duly endorsed and revalidated for another date before the commencement of the intended date of travel.
10.1.17 You are transacting on a website where the merchant is based out of India, your issuer may charge an "International Transaction Fee" if you transact via a non Indian card.
10.2 Claiming a JetPrivilege Award ticket
10.2.1 JetPrivilege Awards include Jet Awards (tickets on Jet Airways) and Partner Awards (tickets on Airline Partners)
10.2.2 Requests for all Jet Awards must be made to the JetPrivilege Service Centre, either in writing via mail or fax or by requesting the same at www.jetairways.com, in accordance with such procedures as may be in force from time to time for the issue of Jet Awards.
10.2.3 If requesting for an e-award ticket, the member must inform the JetPrivilege Service Centre accordingly.
10.2.4 When opting to have a paper ticket issued for a Jet Award, members can call up their local Jet Airways reservation office and make a booking for their Jet Award. However, they need to fax or mail the PNR obtained from the Jet Airways reservation office, to the JetPrivilege Service Centre. This is essential for authorising the processing of the JetPrivilege Award.
10.2.5 A member must advise the Jet Airways reservation office or JetPrivilege Service Centre at the time of making the flight booking, that he/ she will be redeeming JPMiles to avail of a JetPrivilege Award.
10.2.6 JetPrivilege Award requests will not be considered valid unless completed in all respects and duly submitted by the member. In case of a written request for redemption, unsigned requests will not be processed. Only the member's signature as provided on his /her Enrolment Form is valid.
10.2.7 Jet Awards will be booked and issued by Jet Airways ONLY. Travel agencies are not authorised to book and issue Jet Awards.
10.2.8 JetPrivilege Awards are booked in a separate class and this is different for each airline.
10.2.9 When booking Award travel, members may find that although flights are not completely booked, Awards are not available. Particularly during peak periods, there may be a limited number of Award seats available on a given flight. Jet Airways and its Partner Airlines reserve the right to limit the number of seats available for Award travel.
10.2.10 Open-dated Awards are not permitted for travel on Jet Airways or Airline Partners.
10.2.11 Jet Awards will be issued only after the member pays the applicable taxes, surcharges, fees and any other charges as determined by the government at the time of taking the JetPrivilege Award.
10.2.12 The passenger shall also be responsible for all other expenses and any other charges, claims or liabilities arising in relation to the use of tickets for Award travel.
10.2.13 In the case of infants (under 2 years of age) travelling with a member on an Award ticket, such member shall pay the applicable revenue fare for the infant. No Award ticket will be issued for an infant.
10.2.14 Jet Awards on Jet Airways for children below 12 years of age will be 'charged' 50% JPMiles for the relevant destination. However, this does not apply for redemptions on Airline Partners, as the standard published redemption requirement will be charged, irrespective of the age of the passenger.
10.2.15 Jet Award requests for travel on Jet Airways must be made at least 3 days prior to the intended flight date, where a paper ticket is to be issued. In case the online redemption facility is used, the booking/ ticketing can be done at anytime, subject to seat availability. Reservations not ticketed within the specified time limit will be cancelled.
10.2.16 Partner Award requests for International travel must be made a minimum of 14 working days prior to the intended flight date. Reservations not ticketed within the specified time limit will be cancelled.
10.2.17 Partner Awards will only be issued to and from destinations served by Air France, American Airlines, ANA, Austrian Airlines, Brussels Airlines, Cathay Pacific, Dragonair, Etihad Airways, Gulf Air, KLM, JetLite, Lufthansa, Northwest Airlines, Qantas, South African Airways, SWISS, United Airlines and Virgin Atlantic.
10.3 Re-issue/ re-routing of JetPrivilege Award
10.3.1 Once the JetPrivilege Service Centre receives the Award travel request but till the same is not ticketed, no charges will be levied for any changes made, provided a written request for the change is sent to the JetPrivilege Service Centre.
10.3.2 Once ticketed, a Jet Award can be changed, However, any change will attract a processing fee of an additional 500 JPMiles for change requests, other than a change in travel date / time for a Jet Airways flight only. A copy of the cancelled ticket should be faxed to the JetPrivilege Service Centre along with the written request. This processing fee of 500 JPMiles is waived for the JetPrivilege Platinum and Gold members.
10.3.3 Once ticketed, Partner Awards cannot be changed or cancelled. Once a Partner Award ticket is issued, it will be considered as utilised and no mileage re-credit will be carried out, even if the ticket is not utilised.
10.3.4 Jet Awards on Jet Airways can be reissued, only if brought for reissuance to a Jet Airways ticketing counter, before the intended date of travel.
10.3.5 JPMiles redeemed for an Award ticket on Jet Airways will be re-credited as long as the ticket is cancelled at a Jet Airways ticketing counter and the same is sent to the JetPrivilege Service Centre along with a written request for re-credit of JPMiles.
10.3.6 A processing fee of 500 JPMiles will be charged for a Jet Award on Jet Airways cancelled more than one hour before the departure of the flight. However, this cancellation fee is waived for our JetPrivilege Platinum and Gold members.
10.3.7 Jet Awards on Jet Airways, if cancelled less than one hour before departure, will attract a deduction of 50% applicable mileage.
10.3.8 No Show passengers on Jet Airways Award tickets (Confirmed passengers who do not present themselves for their booked flight) will also attract 50% deduction of applicable mileage.
10.3.9 No Show passengers on Partner Award tickets (Confirmed passengers who do not present themselves for their booked flight) will be deemed as traveled and no JPMiles will be re-credited for such tickets.
10.3.10 Members with JetPrivilege Award tickets on both Jet Airways as well as Airline Partners, who check-in for their flights but do not report at boarding gate for the same, will forfeit all the JPMiles that have been redeemed for that JP Award as the ticket will be deemed as used.
10.3.11 No change of sector/ name/ class is permitted on Jet Award tickets. The same can only be cancelled.
10.3.12 JetPrivilege Award reissuance does not extend validity of the tickets or the JPMiles redeemed to issue the ticket.
10.3.13 In the event of a re-credit of any JPMiles, if the re-credited JPMiles are past their validity, the same will automatically expire from the JetPrivilege member's account.
10.4 Lost/ Stolen JetPrivilege Award tickets and Redemption
10.4.1 If a Jet Award ticket is lost or stolen, then the member should immediately inform the JPSC and simultaneously lodge a First Information Report (FIR) with the local police station.
10.4.2 To ensure that a duplicate Jet Award ticket is issued, the member has to send the completed Form of Indemnity along with a copy of the FIR to the JetPrivilege Service Centre .
10.4.3 The JetPrivilege Service Centre will advise the member when the Jet Award ticket will be reissued. However, members are advised that reissuance of such ticket may take at least three weeks due to the blacklisting processes involved in replacing lost or stolen tickets.
10.4.4 If the member chooses to cancel his lost ticket, the JPMiles will be redeposited and taxes, surcharges, and fees refunded only after a period of 365 days from the date of registration of the FIR.
10.4.5 If an Airline Partner Award ticket is lost or stolen, it will not be reissued, and the ticket will be considered as utilised.
11. Cash-N-Miles
11.1 Cash Upgrade
11.1.1 Economy Jet Award tickets can be upgraded to Première by purchasing a cash upgrade for a fixed amount. This upgrade is available at the rate of Rs. 2,000 per sector, for any flight between Mumbai, Delhi, Kolkatta, Chennai, Bengaluru, Hyderabad, Kochi and Thiruvananthapuram, and Rs.1,000 for any other sector in the country.
11. 1. 2 Cash Upgrade can only be used in conjunction with a confirmed Jet Award issued on Jet Airways, on any of the Domestic sectors within India. This facility is not available on Jet Airways flights to international destinations or flights on our Airline Partners.
11.1.3 Travel under this offer cannot be used in conjunction with a waitlisted Jet Awards on Jet Airways.
11.1.4 The upgrade amount is charged per sector of travel.
11.1.5 Request for a cash upgrade to Première by informing us at the time of making your Award ticket request. If you have already been issued your Award ticket in Economy, simply take your ticket to any Jet Airways Reservations Office and have it endorsed to Première on payment of the requisite upgrade Award amount. Follow the same procedure when you wish to upgrade your e-Award ticket.
11.1.6 Flight/ date changes prior to, or after departure, are permitted, provided the new itinerary meets all the provisions of this program including but not limited to booking class and travel date requirements.
11.1.7 In case a Jet Award ticket, which was being used in conjunction with a cash upgrade, is cancelled, the upgrade amount will be refunded in full.
11.2 Purchase JPMiles
11.2.1 A member may top-up his account or another account at any time by purchasing additional JPMiles from the JetPrivilege Service Centre.
11.2.2 JPMiles can be purchased under this facility
