GENERAL - TERMS AND CONDITIONS AND CONDITIONS OF CONTRACT

General Information
While compiling this information, Jet Airways has endeavored to ensure that all information is correct. However, no guarantee or representation is made to the accuracy or completeness of the information contained here. This information is subject to changes by Jet Airways without notice.

Class of Service
Jet Airways offers three classes of service:

• First Class
• Première 
• Economy

Note:

• Première passengers can pre-reserve their choice of seats at the time of reservation.

Première is available on most of our Boeing flights. However we do not offer this class on ATR aircraft. Première class is available on our Airbus and Boeing 777 aircraft.

Non-Smoking Flights
The Government of India prohibits smoking on all Jet Airways flights. As a separate precautionary measure, all toilets are fitted with smoke detectors.

Reservation
We suggest that you make your reservations as far in advance as possible through any Jet Airways office or approved Travel Agent. You can also book pay and purchase your eTicket using our online booking facility. The Jet Airways reservation system incorporates sophisticated, state-of-the-art technology. Since inception, the Jet Airways network has been fully computerised and we were the first to fully automate our reservation system. Jet Airways was also the first domestic carrier to be co-hosted on SABRE, the most sophisticated and largest reservation system in the world. We kindly request you to supply a contact number during reservation for each city in your itinerary. This will enable us to inform you of any irregularity with a flight on which you are booked.

Reservation Requirements

• Reservations are not confirmed until recorded as accepted by Carrier or its authorised Agent.
• As provided in carrier's Regulations, certain fares may have conditions, which limit or exclude the passenger's right to change or cancel reservations.

Ticketing/Fares and Time Limit
All basic fares for domestic and international routes are quoted before taxes, surcharges, and fees. In addition to the basic fare, we are required by the Government to charge and collect Passenger Service Fee (WO) as applicable in case of both INR and USD fares for domestic and international sectors. This is applicable for each flight coupon. Besides, an insurance and fuel surcharge (YQ) is also levied in case of international sectors, applicable per flight coupon. These two levies (WO and YQ) are collected along with the basic fare at the time of issuance of the ticket. 

Please note that fares are subject to change without notice. If you have purchased a ticket and subsequently the fares have increased then  you will not be required to pay the difference unless you decide to change your travel dates which requires reissuance of the ticket. In such cases the same ticket will be repriced at the applicable fare at the time of making changes.

Please do note the following:

• Please check your ticket after it is issued, for its correctness.
• Please also read the terms and conditions of carriage printed on the ticket jacket.

Unless otherwise specified, the period of validity of domestic and international tickets issued at normal one way, round or circle trip fares shall be one year from date of commencement of travel, or if the first flight coupon is open dated and or/unused, from the date of issue thereof. You can change your travel itinerary after you have purchased your ticket through our offices or through an authorized travel agent. In case you do, please get your ticket appropriately stickered or revalidated at any of our offices, airport ticket counters, or by an authorized travel agency. Please do note the following with regard to the cancellation, and revalidation of tickets, purchased under Normal fares.

For sectors within India:

1) Any change to a confirmed ticket issued on INR fare – including cancellation, postponement, change of itinerary – must be done at least one hour before a flight. When a ticket is reissued from a higher to a lower fare, a re-issuance charge is levied, irrespective of whether there is any change in sector/class of travel.

2) Subject to the ticketing time limit, if the same is not met, a 25% cancellation charge on the basic fare will be applicable. This holds true for a published full-fare ticket. For special fares, please check the applicable cancellation charges. A documentation charge is levied when a confirmed ticket is processed for refund.

3) Refunds will be processed subject to refund penalties as per fare rules and will be paid as per the original currency of payment, country of payment and form of payment.

Refunds are subject to refund penalties as per the Fare Rules. We will refund the value of tickets purchased by you from our offices or airport ticketing counters directly to you:

• If the ticket has been paid for in cash, we will refund the amount in cash; and
• If the ticket has been paid for by credit card, the proceeds will be credited to the respective credit cards.
• If the ticket has been paid for by debit card, the proceeds will be directly credited to the respective bank account.

4) The refund of a ticket issued by a Travel Agent, must be processed through the issuing Travel Agent.

5) Cancellation charges do not apply to domestic tickets where U.S. Dollar fares are applicable. 

6) Tickets issued outside India will be refunded in the country where the ticket has been purchased.

7) In case you are holding an eTicket and wish to cancel, postpone or change your itinerary, you are required to report to our ticketing counters for the same. Passengers can enjoy the facility of cancelling or changing their e-tickets online, through the Manage Booking facility.

8) Please note that certain fares may have conditions which limit or exclude your right to get a refund. For complete details, please refer to the terms and conditions of that special fare or contact your nearest Jet Airways ticketing office or 24 hours reservation centre or your travel agent.

We reserve the right to make a refund only to the person named in the ticket or to the person who originally paid for the ticket, and to refuse a refund if any application for such refund is made later than 365 days after the expiry date of the ticket. 

For international sectors:
1) Tickets for international travel are subject to cancellation charges These are specific for a particular sector. Related details are available at our offices, airport ticket counters, on our website whilst booking online and from our authorised travel agents.

Tickets issued on Jetairways.com:
1) Refund facility is open only for bookings done on or later than February 12, 2007.

2) The option for cancellation & refund is currently available only for sectors booked for travel within India. Should any of the sectors in your booking contain an international destination, the cancellation option will not be available online. 

3) The retrieved itinerary will display only the unutilised segments in your booking. If the status of your booking is either checked-in, used or refunded, the same will not be displayed.

4) Once we receive your refund request, we will process the refund within 07 working days.

5) Should there be any cancellation / refund fees, we will deduct the relevant amount and the balance will be refunded to the same Credit / Debit card used to purchase the original itinerary.

6) For any further information or assistance, please write to us at info@jetairways.com.

Cancellation/Refund/Reissuance of ticket
Passengers are requested to contact the carrier for more information on the policy.

Concessional Fares
A 50% concession on the basic Adult fare in Economy Class on all Domestic sectors within India operated by us is offered to Students, Senior Citizens (65 years and above), Cancer Patients, Blind passengers and Armed Forces personnel. However, limited numbers of seats are allocated on each flight for the carriage of such traffic. In addition, certain conditions apply and formalities are required to be fulfilled in each case, and these and related details are available at our offices, airport ticket counters and from our authorized travel agents. All taxes, surcharges, and fees, however, are applicable as per normal (non-discounted) Adult fares. 

From time to time we offer special fares and packages – detailed terms and conditions of which are available at our offices, airport ticket counters, with our travel agents and on our website.

Infant fare for travel within India

Infant tickets purchased within India:
Infant tickets can be purchased in India at a flat rate of INR 300, plus a Passenger Service Fee (WO) of INR 225 per sector, irrespective of any destination or class of travel within India.

Infant tickets purchased in any country other than India:
Infant tickets purchased in a country other than India, will be charged 10% of the basic fare (based on the fare type) for travel within India. Applicable taxes, surcharges, and fees will be charged in addition to this fare.

Infant fare for travel on international routes

Infant tickets purchased within India or overseas will be charged at 10% of the basic fare (based on the fare type). Applicable taxes, surcharges, and fees will be charged in addition to this fare.

Please note that no seat will be allocated for an infant traveling with us.

Jet Airways offers a Prepaid Ticket Advice (PTA) facility
This facility enables passengers in one location to obtain a ticket that has been paid for, in another location. With effect from March 20, 2006, Jet Airways will collect "PTA Service Charge" of INR 200 on every PTA issued in India for domestic travel within India. This PTA service charge will not be applicable on PTAs issued from out side India for domestic travel within India. The PTA service charge will be collected for every PTA transaction and not as per number of passengers existing in the PTA PNR. The service charge of INR 200 will be applicable on every PTA irrespective of INR / USD fare charged for the journey, for difference in fare, for excess baggage charges, staff rebated tickets etc. The PTA service charge will not be applicable on JP redemption and award tickets sponsored by Jet Airways.
 
PTA service charge is non commissionable and non-refundable for any reason. Once the PTA is transmitted, they are subject to cancellation charges irrespective of the fact whether the ticket is issued or not.

The authority (PTA) to issue a ticket is transmitted from the city of purchase to the boarding / ticketing city.

If a passenger has not paid for his or her ticket (or made credit arrangements with Carrier or its authorised Agent) prior to the specified ticketing time limit, Carrier may cancel the reservation.

For a PTA that attracts cancellation charges when recalled, the applicable cancellation charges will be collected and the refund will be processed.

For a PTA that does not attract any cancellation charges, when recalled, INR 100 will be collected as recall charges and then the refund will be processed.

Personal Data
The passenger recognises that personal data as given to Carrier for the purpose of making a reservation for carriage and for obtaining ancillary services. For these purposes the passenger authorises Carrier to retain such data and to transmit these to its own offices, other carriers or the providers of such services, in whatever country they may be located.

Check-in Time
For Domestic flights: 
Check-in usually starts 150 minutes before departure and the Check-in counters will be closed 30 minutes before departure time for all classes of passengers.

For International flights:
Check-in starts 3 hours prior to departure, and Check-in counters will be closed 45 minutes before departure time for all classes of passengers.

Certain formalities are required to be completed by the passenger at the airport before and after being accepted by the airline for travel. To complete these formalities and the check-in process, passengers are required to arrive at the airport sufficiently before the departure time of the flight.

Passengers are requested to report 120 minutes prior to departure time at Srinagar, Jammu & Leh airports for check-in due to extra security measures.

Please note that passengers travelling on flights originating from Jammu, Srinagar and Leh stations will not be allowed to carry any hand baggage.

Free Baggage Allowance (Flights within India):

Note:

• Unless and otherwise specified in the fare rule, the 2 piece baggage allowance will apply on all domestic India fares for travel to/from USA/Canada subject to providing proof of such travel, failing which excess baggage charges will be applicable.
• Excess baggage charges per kg. will be calculated at the rate of 1.1% of the Economy class normal fare.
• Jet Airways will not accept any single piece of baggage weighing more then 32 kgs.
• Free Baggage Allowance is applicable only on sectors operated by Jet Airways. Any baggage over the free checked allowance will be charged as excess baggage.

Note: 

• Jet Airways will not accept any single piece of baggage weighing more than 32 kgs.
• Free Baggage Allowance is applicable only on sectors operated by Jet Airways. Any baggage over the free checked allowance will be charged as excess baggage.

Free Baggage Allowance 2 piece concept (Journey to/from USA/Canada):

Free Baggage Allowance for Infants under 2 years of age - without a seat (Journey to/from USA/Canada):

Security Regulations
According to security regulations, passengers are advised:

1) Not to accept any packets from unknown persons.

2) Not to leave baggage unobserved at any time, especially within airport area. Unattended baggage may be removed by Airport Security Staff as object of suspicion.

3) To declare before baggage screening / check-in if carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules.

4) To carry only one hand baggage, the sum of the three dimensions (viz. length, breadth and height) of which should not exceed 115 cm.

5) Battery cells / Dry cells carried in the hand baggage or in any electrical/electronic items are liable to be removed and the airline would not be in a position to hand-over the same at the destination.The same may be carried in registered baggage.

Prohibited Articles
Also carriage of dry cell batteries, knives, alcohol, scissors, sharp instruments, tools, fire arms, ammunition, and their toy replicas are prohibited in the passenger cabin.

3) The Company is not liable for any loss or damage occasioned by delay in the carriage by air of passengers or baggage. Receipt without complaint of registered baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.