The below terms and conditions apply to both Jet Airways and Jet Airways Konnect flights
General InformationWhile compiling this information, Jet Airways has endeavored to ensure that all information is correct. However, no guarantee or representation is made to the accuracy or completeness of the information contained here. This information is subject to changes by Jet Airways without notice.
Class of ServiceJet Airways offers three classes of service:
Note: Première guest can pre-reserve their choice of seats at the time of reservation.
Première is available on most of our Boeing flights. However we do not offer this class on ATR aircraft. Première class is available on our Airbus and Boeing 777 aircraft.
Non-Smoking FlightsThe Government of India prohibits smoking on all Jet Airways flights. As a separate precautionary measure, all toilets are fitted with smoke detectors.
ReservationWe suggest that you make your reservations as far in advance as possible through any Jet Airways office or approved Travel Agent. You can also book pay and purchase your eTicket using our online booking facility. The Jet Airways reservation system incorporates sophisticated, state-of-the-art technology. Since inception, the Jet Airways network has been fully computerised and we were the first to fully automate our reservation system. Jet Airways was also the first domestic carrier to be co-hosted on SABRE, the most sophisticated and largest reservation system in the world. We kindly request you to supply a contact number during reservation for each city in your itinerary. This will enable us to inform you of any irregularity with a flight on which you are booked.
Ticketing/Fares and Time LimitAll basic fares for domestic and international routes are quoted before taxes, surcharges, and fees. In addition to the basic fare, we are required by the Government to charge and collect group Service Fee (WO) as applicable in case of both INR and USD fares for domestic and international sectors. This is applicable for each flight coupon. Besides, an insurance and fuel surcharge (YQ) is also levied in case of international sectors, applicable per flight coupon. These two levies (WO and YQ) are collected along with the basic fare at the time of issuance of the ticket.
Please note that fares are subject to change without notice. If you have purchased a ticket and subsequently the fares have increased then you will not be required to pay the difference unless you decide to change your travel dates which requires reissuance of the ticket. In such cases the same ticket will be repriced at the applicable fare at the time of making changes.
Please do note the following:
Unless otherwise specified, the period of validity of domestic and international tickets issued at normal one way, round or circle trip fares shall be one year from date of commencement of travel, or if the first flight coupon is open dated and or/unused, from the date of issue thereof. You can change your travel itinerary after you have purchased your ticket through our offices or through an authorized travel agent. In case you do, please get your ticket appropriately stickered or revalidated at any of our offices, airport ticket counters, or by an authorized travel agency. Please do note the following with regard to the cancellation, and revalidation of tickets, purchased under Normal fares.
For sectors within India:
We reserve the right to make a refund only to the person named in the ticket or to the person who originally paid for the ticket, and to refuse a refund if any application for such refund is made later than 365 days after the expiry date of the ticket.
For international sectors:Tickets for international travel are subject to cancellation charges These are specific for a particular sector. Related details are available at our offices, airport ticket counters, on our website whilst booking online and from our authorised travel agents.
Tickets issued on Jetairways.com:
Cancellation/Refund/Reissuance of ticketguests are requested to contact the carrier for more information on the policy.
Concessional FaresA 50% concession on the basic Adult fare in Economy Class on all Domestic sectors within India operated by us is offered to Students, Senior Citizens (65 years and above), Cancer Patients, Blind guests and Armed Forces personnel. However, limited numbers of seats are allocated on each flight for the carriage of such traffic. In addition, certain conditions apply and formalities are required to be fulfilled in each case, and these and related details are available at our offices, airport ticket counters and from our authorized travel agents. All taxes, surcharges, and fees, however, are applicable as per normal (non-discounted) Adult fares.
From time to time we offer special fares and packages - detailed terms and conditions of which are available at our offices, airport ticket counters, with our travel agents and on our website.
Infant fare for travel within India
Infant tickets purchased within India: Infant tickets can be purchased in India at a flat rate of INR 300, plus a Group Service Fee (WO) of INR 225 per sector, irrespective of any destination or class of travel within India.
Infant tickets purchased in any country other than India: Infant tickets purchased in a country other than India, will be charged 10% of the basic fare (based on the fare type) for travel within India. Applicable taxes, surcharges, and fees will be charged in addition to this fare.
Infant fare for travel on international routes
Infant tickets purchased within India or overseas will be charged at 10% of the basic fare (based on
the fare type). Applicable taxes, surcharges, and fees will be charged in addition to this fare.
Jet Airways offers a Prepaid Ticket Advice(PTA) facilityThis facility enables guests in one location to obtain a ticket that has been paid for, in another location. With effect from March 20, 2006, Jet Airways will collect "PTA Service Charge" of INR 200 on every PTA issued in India for domestic travel within India. This PTA service charge will not be applicable on PTAs issued from out side India for domestic travel within India. The PTA service charge will be collected for every PTA transaction and not as per number of guests existing in the PTA PNR. The service charge of INR 200 will be applicable on every PTA irrespective of INR / USD fare charged for the journey, for difference in fare, for excess baggage charges, staff rebated tickets etc. The PTA service charge will not be applicable on JP redemption and award tickets sponsored by Jet Airways.
PTA service charge is non commissionable and non-refundable for any reason. Once the PTA is transmitted, they are subject to cancellation charges irrespective of the fact whether the ticket is issued or not.
The authority (PTA) to issue a ticket is transmitted from the city of purchase to the boarding / ticketing city.
If a guest has not paid for his or her ticket (or made credit arrangements with Carrier or its authorised Agent) prior to the specified ticketing time limit, Carrier may cancel the reservation.
For a PTA that attracts cancellation charges when recalled, the applicable cancellation charges will be collected and the refund will be processed.
For a PTA that does not attract any cancellation charges, when recalled, INR 100 will be collected as recall charges and then the refund will be processed.
Personal DataThe guest recognises that personal data as given to Carrier for the purpose of making a reservation for carriage and for obtaining ancillary services. For these purposes the guest authorises Carrier to retain such data and to transmit these to its own offices, other carriers or the providers of such services, in whatever country they may be located.
For Domestic flights:
Check-in usually starts 120 minutes before departure and the Check-in counters will be closed 30 minutes before departure time for all classes of guests.
Guests are requested to report 120 minutes prior to departure time at Srinagar, Jammu & Leh airports for check-in due to extra security measures.
Please note that guests travelling on flights originating from Jammu, Srinagar and Leh stations will not be allowed to carry any hand baggage
For International flights:
Check-in usually starts 3 hours prior to departure, and Check-in counters will be closed 60 minutes before departure time for all classes of guests.
Certain formalities are required to be completed by the guest at the airport before and after being accepted by the airline for travel. To complete these formalities and the check-in process, guests are required to arrive at the airport sufficiently before the departure time of the flight.
Guests are requested to report 120 minutes prior to departure time at Srinagar, Jammu & Leh airports for check-in due to extra security measures.
Please note that guests travelling on flights originating from Jammu, Srinagar and Leh stations will not be allowed to carry any hand baggage.
Free Baggage Allowance (Journey to/from Europe/UK):
Free Baggage Allowance for Infants under 2 years of age - without a
seat (Journey to/from Europe/UK):
Free Baggage Allowance 2 piece concept (Journey to/from USA/Canada):
A flat rate of USD 150 (per piece) will be charged for each extra piece. The maximum dimension and weight for each extra piece should be the same as mentioned. For any piece weighing between 23 kgs. to 32 kgs., a flat rate of USD 50 will be charged for the overweight piece.
Free Baggage Allowance for Infants under 2 years of age - without a seat (Journey to/from USA/Canada):
Baggage in excess of these allowances will only be carried subject to space and weight availability on the aircraft. Excess baggage will be subject to charges at the published tariffs.
ArticlesArticles, which may be carried free in addition to the free baggage allowance (Subject To Security Regulations).
Security RegulationsAccording to security regulations, guests are advised:
Prohibited ArticlesAlso carriage of dry cell batteries, knives, alcohol, scissors, sharp instruments, tools, fire arms, ammunition, and their toy replicas are prohibited in the guest cabin.
Valuable ArticlesCurrency, precious metals, jewellery, negotiable instruments, securities, personal identification documents and other items of value, are best carried with the guests in the cabin.
Medicines and toiletries in limited quantities which are necessary or appropriate for the guest during the journey, such as hair sprays, perfumes and medicines containing alcohol may be carried. Many of these listed articles can be carried as air cargo provided they are packed in accordance with cargo regulations.
The following items may be carried:
Dry ice in quantities not exceeding 2 kilograms (5 pounds) per guest, used to pack perishables, as carry-on baggage only.
Alcoholic Beverages. With approval of the carrier(s), small oxygen cylinders for medical use and small carbon dioxide gas cylinders worn by guest for the operation of mechanical limbs.
The above terms are only illustrative and not exhaustive and for further information you may contact Jet Airways office.
Dangerous Articles In BaggageFor safety reasons, dangerous articles, such as those listed below, must not be carried in guest's baggage.
Compressed gasses deeply refrigerated, flammable non-flammable and poisonous) such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.
Explosives, ammunitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.
Flammable liquids and solids such as lighter refills, alcohol, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches
Radioactive material, Briefcases and attache case with installed alarm devices.
Oxidising materials such as bleaching powder and peroxides.
Poisons and infectious substances such as insecticides, weed-killers and live virus materials.
Other dangerous articles such as magnetised materials, offensive or irritating materials.
The Government of India Prohibits the use of mobile phones on board at all times.
Conditions of Contract for scheduled domestic flights within India:
The carriage is subject to Jet Airways regulations relating to the conditions of Non-International Carriage (Group and Baggage) framed in accordance with The Carriage by Air Act, 1972 and Notification regarding application of the Carriage which is non-international. These regulations are known as Jet Airways Non-International Carriage (guest and baggage) Regulations 1992. The liability of the company for damage sustained in the event of the death or wounding of a guest or any other bodily injury suffered by a guest or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the Second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications etc. as mentioned in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time.
Excerpts from Regulations
Terms and conditions of carriage applicable to International travel only:
Subject to conditions of contract in this ticket. This ticket is not valid and will not be accepted for carriage unless purchased from the issuing carrier or its authorized travel agent.
Notice of government and airport imposed taxes, surcharges, and fees:
The price of this ticket may include taxes, surcharges, and fees which are imposed on air transportation by government authorities. These taxes, surcharges, and fees which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the "TAX / FEE/ SURCHARGE" box(es) of this ticket. You may also be required to pay taxes, fees and surcharges not already collected.
Notice: If the guest's journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notices headed "Advice to international Guests on Limitation of Liability" and "Notice of Baggage Liability Limitations"
Conditions Of Contract
CARRIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR CARRIER'S TARIFFS, RULES OR REGULATIONS. SUBJECT TO TARIFF REGULATIONS.
Advice to international guests on limitations of liability:Guests on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such guest on a journey to from or with an agreed stopping place in the United States of America., the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers parties to such special contracts, for death of or personal injury to guests is limited in most cases to proven damages not to exceed U.S. $75,000 per guest, and that this liability up to such limit shall not depend on negligence on the part of the Carrier. For such guests traveling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to guests is limited in most cases to approximately U.S. $ 10,000 or U.S. $ 20,000.
The names of carriers parties to such special contracts are available at all ticket offices of such carriers and may be examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your Airline or Insurance Company Representative.
Note: The limit of liability of U.S. $ 75,000 above is inclusive of legal fees and costs, except that in case of a claim brought in a State where provision is made for separate award of legal fees and costs, the limit shall be sum of U.S. $58,000 exclusive of legal and costs.
Further information is available on request.
Notice of Baggage Liability Limitations
Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portion of international journeys) the liability limit is approximately U.S. $ 9.07 per pound (U.S. $ 20.00 per kilo) for checked baggage and U.S. $ 400.00 per guest for unchecked baggage. For travel wholly between US points, Federal rules require any limit on an airline's baggage liability to be at least U.S. $ 2,500.00 per guest. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.
Important Notice:If you break your journey for more than 72 hours. at any point, please reconfirm your intention of using your continuing or return reservation. To do so, please inform the airline office at the point where you intend to resume your journey at least 72 hours before departure of your flight. Failure to reconfirm will result in the cancellation of your reservation(s). This notice does not apply to you if your journey is wholly within Europe or your onward travel is on flights of Air Canada, American Airlines, British Airways, Lufthansa, Eastern Airlines, South African Airways, Trans World Airlines and United Airlines.
Effective 01 June 09, Lounge access will not be available to JetPrivilege members, when booked to travel on Jet Airways Konnect.
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